Cyber Online Privacy Policy

Last Updated: February 12, 2025  |  Effective Date: February 12, 2025

At Cyber Online ("Application", "we", "our", "us"), we are committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use the Cyber Online mobile application.

By downloading, installing, and using the Application, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please do not use the Application.

Scope: This policy applies to all versions of the Cyber Online mobile application across all platforms (Android, iOS, Windows) and all connected services, including CyberChat, CyberDesk, and CyberSupport.

1. Data Controller

The entity responsible for processing your personal data is:

2. Information We Collect

We may collect the following categories of personal and non-personal data when you use the Application:

2.1. Information You Provide Directly

Data Type Description Requirement
Identity Information First name, last name, username Required
Contact Information Email address, phone number (including country code) Required
Account Information Password (stored in encrypted form), user role Required
Farm/Coop Information Farm names, coop names, device identifiers (QR codes) Required
Messaging Data Messages sent via CyberChat, chat history Optional
Payment Information Subscription plan, payment method type, payment amount Required for Pro Plan

2.2. Information Collected Automatically

Data Type Description
Device Information Device model, operating system version, unique device identifiers
Location Data Country code from phone number (direct GPS data is not collected)
Usage Data Application open/close times, feature usage statistics
Sensor Data Temperature, humidity, air quality, pressure, feed/water levels from IoT devices
Alarm Data Alarm history, alarm settings, triggered notifications
Push Notification Token Firebase Cloud Messaging (FCM) token information
Log Data Error logs, application performance data

2.3. Information from Third-Party Services

3. How We Use Your Information

We process your data for the following purposes:

3.1. Core Service Delivery

3.2. Communication and Support

3.3. Subscription and Payment Management

3.4. Service Improvement

4. Legal Basis for Processing

Your personal data is processed under the following legal bases in accordance with the Turkish Personal Data Protection Law (KVKK, Law No. 6698) and the EU General Data Protection Regulation (GDPR):

5. Data Retention and Security

5.1. Retention Periods

Data Category Retention Period
Account Information Duration of active account + 30 days after account deletion
Sensor Data Based on subscription plan (Free: 7 days, Pro: 365 days, Trial: 30 days)
Messaging Data Chat history retained while account is active
Alarm History Varies by subscription plan
Log Data Maximum 90 days
Payment Records 10 years as required by law

5.2. Security Measures

We implement the following technical and organizational measures to protect your data:

6. Data Sharing

Your personal data is not shared with third parties except in the following circumstances:

6.1. Service Providers

Service Provider Purpose Data Shared
Google Firebase Authentication, notifications, messaging Identity information, device tokens, message content
Server Infrastructure Provider API hosting, data storage All application data (encrypted)

6.2. Legal Requirements

We may share your data with authorized authorities in the following situations:

Important: Your personal data is never sold, rented, or shared with third parties for advertising or marketing purposes under any circumstances.

7. Cookies and Local Storage

The Cyber Online mobile application does not use web cookies. However, the following local storage technologies are used:

8. Your Rights

Under KVKK and GDPR, you have the following rights:

  1. Right to Information: Learn whether your personal data is being processed
  2. Right of Access: Request access to your processed personal data
  3. Right to Rectification: Request correction of incomplete or inaccurate data
  4. Right to Erasure (Right to be Forgotten): Request deletion of your personal data
  5. Right to Restriction: Request limitation of data processing in certain circumstances
  6. Right to Data Portability: Request your data in a structured, machine-readable format
  7. Right to Object: Object to the processing of your data
  8. Automated Decision-Making: Object to decisions based solely on automated processing
To Exercise Your Rights: You can view and edit your data from within the Application under Settings > Profile. For account deletion or data portability requests, please contact info@cyberotomasyon.com. Your requests will be responded to within 30 days at the latest.

9. Children's Privacy

Cyber Online is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal data, we will take immediate steps to delete such information. Parents or guardians who believe their child has provided information to us may contact us directly.

10. International Data Transfers

Due to certain third-party services used in the Application (Firebase/Google), your data may be processed on servers located outside of Turkey. These transfers are carried out subject to appropriate safeguards under Article 9 of KVKK and Article 46 of GDPR. Google is certified under the EU-US Data Privacy Framework.

11. Push Notifications and Communications

The Application may send the following types of notifications:

You can manage your notification preferences from the Settings section within the Application or from your device's notification settings. It is recommended not to disable critical alarm notifications, as they are essential for the safety of your livestock and equipment.

12. Account Deletion

Account Deletion Request (Important): To request deletion of your account and all associated personal data, please send an email to info@cyberotomasyon.com. Your request will be processed within 30 days. Upon deletion, your profile information, farm/coop data, alarm history, CyberChat message history, and all other personal data stored in the application will be permanently removed. Data subject to legal retention obligations (such as payment records) is automatically deleted at the end of the applicable legal retention periods.

When you request account deletion:

Account deletion is irreversible. Data subject to legal retention obligations (such as payment records) will be automatically deleted at the end of the applicable legal retention period.

13. Third-Party Links

The Application may contain links to third-party websites or services. When you follow these links, the privacy policies of those sites will apply. We are not responsible for the content or privacy practices of third-party sites.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When significant changes are made:

Your continued use of the Application after changes are published constitutes your acceptance of the updated policy.

15. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, you may reach us through the following channels:

For requests under KVKK, please contact us at the email address above along with documents verifying your identity. Your requests will be processed free of charge within 30 days at the latest.

16. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the Republic of Turkey. In case of disputes, the courts of the Republic of Turkey shall have jurisdiction. You also retain the right to file a complaint with the Turkish Personal Data Protection Authority (KVKK Board).

© 2026 Cyber Online - Cyber Otomasyon. All rights reserved.

This privacy policy is also published at www.cyberotomasyon.com.